FedEx Online Shipping

• Is FedEx Shipping right for me?

  FedEx Shipping allows you to ship your packages online saving time and reducing costs.  FedEx Shipping allows University departments to ship packages via FedEx.com or at any FedEx Office Store. 

• Shipping a Package

  FedEx.com puts powerful shipping tools in your hands. The “Create a “Shipment” process allows quick, streamlined package label generation using address books, shipping preferences, and values preset by your FedEx.com Administrator.

• Shipping History

  FedEx.com allows you to view your shipping history for the past 90 days. You can view shipment details, including package and delivery information.

  You can also use “Shipping History” to track packages, reprint your labels and receipts, void shipments made within the last 24 hours, and initiate news shipments using packages in your “Shipping History” as a starting point.

• Shipping Preferences

  FedEx.com is streamlined to process shipments using address books, preset shipping services, and packaging choices from your shipping preferences.

• Requesting a Profile in FedEx.com

  It’s easy to request a profile to ship with FedEx.com.   Simply send an email to Joyia Burgess at ab0316@wayne.edu and include the following information:

  Name
  Department
  Campus Address (Street, Room/Suite)
  Campus Phone
  Email Address

  After your profile is created, you will receive a confirmation email containing your User ID, temporary password, and departmental FedEx shipping account. User ID and Password fields ARE cAsE SeNsItIvE. If you have any questions about your profile or if you have not received your welcome email, please contact us on campus at 313-577-2272or by email at bd4608@wayne.edu.

• Requesting a FedEx Account

  To request a new departmental FedEx Shipping account please email Leo Lieberman at bd4608@wayne.edu. Please include the following information:

  Billing Contact Name
  Department
  Campus Address (Street, Room/Suite)
  Campus Phone
  Email Address

• Resolving Log-in problems

  If you are having login problems or have forgotten your password, please remember that BOTH the User ID and Password fields ARE cAsE SeNsItIvE. If you are still unable to log in, please contact the FedEx.com Technical Support Department at 1-877-339-2774, option 1 or Leo Lieberman at 313-577-2272 bd4608@wayne.edu.

• Ordering Supplies

  It’s easy to obtain the supplies you will need to get your shipments ready for sending.  To order supplies login to FedEx.com and click the “order shipping supplies” link located under the quick access heading.

• Getting Your Package on the Move

  After you’ve prepared your package for shipping it’s time to get it on the move. Creating a shipment using the FedEx.com website DOES NOT automatically schedule a pick-up. Please follow one of the options below to make sure your package departs on time.

• FedEx Office Stores:

  If you prefer to drop the package off at one of the conveniently located FedEx Office stores on campus or near your home, follow this link https://www.fedex.com/locate/index.html?locale=en_US# to locate FedEx Office store closest to you.

• FedEx Drop Boxes

  If you prefer to drop your package into one of the drop boxes located on campus, follow this link https://www.fedex.com/locate/index.html?locale=en_US# and select dropbox shipping. Please note the pick-up time of the dropbox you’ve selected on the website to ensure that you have not missed the day’s last pickup. Pick-up times are also located on the drop boxes. Drop boxes are only to be used for express shipments and are intended for small packages and letters. If you have a larger package or are using a service other than Next Day or 2nd Day express please follow one of the other options discussed below.

• Daily Pick-ups

  If your building/department has a daily pickup, prepare your shipment and leave it in the spot designated by your building for the driver.

• Desktop Pick-ups

  You may also schedule a desktop pick-up via FedEx.com. When a package is scheduled for pick up a FedEx driver is sent to your office to pick up your shipment. Be sure to enter the appropriate pick-up information accurately to ensure a quick pick-up. You can also call FedEx Shipping at 1-800-463-3339. You will need your FedEx account. Your FedEx account was included in your welcome email. It is also listed on your FedEx invoice.

• Invoice Payments

  Invoices are paid via DPR, Blanket Purchase Order or Procard.

• Getting Help

  If you have further questions or need assistance with scheduling a pick-up or if your package was not picked up, please contact us on campus at bd4608@wayne.edu or by e-mail to Glenn Hunter at grhunter@fedex.com.  You can also call FedEx at 1-800-463-3339 for assistance.